Use the CURE framework to figure out who owns contract renewal
femstreet.substack.com
The best customer success playbooks combine customer-facing programs with internal processes to drive an organizational rallying cry around customer satisfaction and retention. In truly customer-obsessed companies, everyone shares accountability for churn — but when
Use the CURE framework to figure out who owns contract renewal
Use the CURE framework to figure out who owns…
Use the CURE framework to figure out who owns contract renewal
The best customer success playbooks combine customer-facing programs with internal processes to drive an organizational rallying cry around customer satisfaction and retention. In truly customer-obsessed companies, everyone shares accountability for churn — but when